Standoff

Season 1, Episode 13: Backfire

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Matt and Emily negotiate with two armed bank robbers who take a subway full of hostages. During the negotiation Matt is pulled away to deal with an hostage taker who Matt has met and successfully negotiated with, who has taken a therapist and the therapist's husband hostage. Matt talks the man who believes that an Evil Psychic Agent has taken the form of the therapist husband.